Digital Pacific Review

Digital Pacific is an Australian based host and Internet services provider that has been around for over a decade. They provide services to all kinds of websites, from individuals to larger companies, with a “focus on reliability and trust.” They pride themselves on treating every customer as though they are part of an extended family and suggest that they like to be involved in each customer’s decision making process so that they can better help them get exactly the technology and services they need.

Digital Pacific offers two plans: Personal and Business Web Hosting. Both come with cPanel control panel, free spam filtering, webmail, and Microsoft FrontPage support. The company guarantees 99.9% uptime and has a 30 day money back guarantee to ensure complete satisfaction with all services. You can also use SiteBuilder to help design your site with either package. They also offer domain registration, though it costs extra and is separate from hosting and other services. They suggest businesses go with a .au URL and note that you must enter a two year contract for one of those.

Digital Pacific does provide help with some scripts, notably content management systems like Joomla and WordPress, but you have to install them manually – they do not support “one click installation.” The company notes that this can be a difficult process for inexperienced webmasters and offers to help with the process for a fee. They do not offer web design services.

For e-commerce sites, the company has put together several “shopping cart packages” to ease the installation and maintenance of using such software. They even have a demo shop setup so that you can check out what it would be like to have one on your site. If you head over to the website checklist on the company website, it details everything that comes with each package. This includes a kind of “user manual” for both newbies and experts alike.

Digital Pacific also provides limited search engine optimization and marketing help that includes do it yourself hints and tips as well as a free website search analysis. It does not go much further though and it does not appear that Digital Pacific provides SEO (search engine optimization) services as a separate product.

At the end of the day, Digital Pacific is only comparable to other Australian web hosting providers, though Australian based webmasters may want to go with a local business to help support their local economy. Another good reason is because Digital Pacific’s customer service is also Australian based, so it stands to reason that customer service agents will be more familiar with the issues facing Australian based webmasters and online businesses.

You can follow Digital Pacific on Twitter and Facebook and they have a company blog on their site which offers more information about their services, technology, and business practices. If you still have questions or concerns, you can contact them by phone. This is an international call outside of Australia.